Terms & Conditions

Personal Information
www.epickmart.com is a local e-commerce platform that is transforming the shopping experience for you, by connecting them to local stores. We aim to become the one-stop shop for all your daily needs. Users can order through the website and get everything delivered to their doorstep, quickly.
The domain name www.epickmart.com is owned by the  GROCARY RTAIL unit “EPICMART.COM”, which trade license is registered under Agartala Municipal Corporation
We offer a wide assortment of Groceries, Fruits & Vegetables, Personal Care items and much more.
It is here by clarified that “epickmart” doesn’t have any relationship with “kmart” (This is for customer discretion only).
This document is published in accordance with the provisions of Rule 3 of the Information Technology (Intermediaries Guidelines) Rules, 2011. The User Agreement may be updated from time to time by the store without notice. It is therefore strongly recommended that you review the User Agreement, as available on the Marketplace, each time you access and/or use the Marketplace.
The terms ‘visitor(s)’, ‘user(s)’, ‘you’ hereunder refer to the person visiting, accessing, browsing through and/or using the Marketplace at any point in time.
If you need any clarifications regarding the Terms of Use, please do not hesitate to contact us at support@epickmart.com
Services Overview
The website is not and cannot be a party to any transaction between you and the third party sellers, or have any control, involvement or influence over the products purchased by you from such third party sellers or the prices of such products charged by such third-party sellers. The website therefore disclaims all warranties and liabilities associated with any products offered on the Marketplace.
Services on the Marketplace are available to only select geographies of Agartala, and are subject to restrictions based on business hours and days of third party sellers.
Transactions through the Marketplace may be subject to a delivery charge where the minimum order size is not met. You will be informed of such delivery charge at the stage of check-out for a transaction through the Marketplace.
Persons who are “incompetent to contract” within the meaning of the Indian Contract Act, 1872 including minors, un-discharged insolvents etc. are not eligible to use/access the Marketplace.
However, if you are a minor, i.e. under the age of 18 years, you may use/access the Marketplace under the supervision of an adult parent or legal guardian who agrees to be bound by these Terms of Use. You are however prohibited (even under provision) from purchasing any product(s) which is for adult consumption, the sale of which to minors is prohibited.
The Marketplace is intended to be a platform for end-consumers desirous of purchasing product(s) for domestic self-consumption. If you are a retailer, institution, wholesaler or any other business user, you are not eligible to use the Marketplace to purchase products from third party sellers, who have been granted access to the Marketplace to display and offer their products for sale through the Marketplace.
The owner of epickmart.com, in its sole discretion and without liability, reserves the right to terminate or refuse your registration, or refuse to permit use/access to the Marketplace, if: (i) it is discovered or brought to notice that you do not conform to the eligibility criteria, or (ii) the owner of epickmart.com has reason to believe (including through evaluating usage patterns) that the eligibility criteria is not met/is violated by a user, or (iii) may breach the terms of this User Agreement.
Access and License
You hereby agree and undertake not to host, display, upload, modify, publish, transmit, update or share any information
  1. belongs to another person and to which you do not have any right;
  2. is grossly harmful, harassing, blasphemous, defamatory, obscene, pornographic, paedophilic, libellous, invasive of another’s privacy, hateful, or racially, ethnically objectionable, disparaging, relating or encouraging money laundering or gambling, or otherwise unlawful in any manner whatever;
  3. harms minors in any way;
  4. infringes any patent, trademark, copyright or other proprietary/intellectual property rights;
  5. violates any law for the time being in force;
  6. deceives or misleads the addressee about the origin of such messages communicates any information which is grossly offensive or menacing in nature;
  7. impersonates another person;
  8. contains software viruses or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer resource;
  9. is misleading or known to be false in any way
  1. threatens the unity, integrity, defence, security or sovereignty of India, friendly relations with foreign states, or public order or causes incitement to the commission of any cognizable offence or prevents investigation of any offence or is insulting any other nation;
  2. threatens the unity, integrity, defence, security or sovereignty of India, friendly relations with foreign states, or public order or causes incitement to the commission of any
Any unauthorized use shall automatically terminate the permission granted by epickmart.com
Account & Registration Obligations
All users must register and login for placing orders on the Marketplace. You must keep your account and registration details current and correct for all communications related to your purchases from the Marketplace. By agreeing to the Terms of Use, the user agrees to receive promotional communication and newsletters from the Store. The user can opt out from such communication and/or newsletters either by , or by contacting the customer services team of Marketplace and placing a request for the same.
As part of the registration process on the Marketplace, the store may collect the following personally identifiable information about you, including but not limited to Name , email address, age, address mobile phone number and other contact details, demographic profile (like your age, gender, occupation, education, address etc.) and information about the pages on the Marketplace you visit/access, the links you click on the Marketplace, the number of times you access a particular page/feature and any such information. Information collected about you is subject to the Privacy Policy of the store  which is incorporated in these Terms of Use by reference.
he store aims to ensure that prices of all products offered for sale are true and correct. However, from time to time, the prices of certain products may not be current or may be inaccurate on account of technical issues, typographical errors.  In each such case, notwithstanding anything to the contrary, the store reserves the right to cancel the order without any further liability.
Coupons and Promo Codes
From time to time, the store may at its discretion offer a user promotional codes or coupons entitling you to encash the applicable value of such codes/coupons against purchases made on the Marketplace. Unless specifically stated on the code or coupon, a promotional code or coupon shall:
  1. expire at 12:00AM (inclusive of the issuance date) from the date of issuance endorsed thereon, have a maximum discount or cashback value of INR 100.00 only.
At the time of using promotional codes and coupons for a purchase on the Marketplace, the payment mode “cash on delivery” may not be available for making payments towards the order.
Cash on delivery policy
Cash on delivery means user have to pay by cash or if other option are available the concerned epickmart.com store employees on receipt of ordered products/goods. 
Easy Return Policy
You may return your purchase up to 48 Hours from the purchase date. Items must be unused, unworn, and in the state you received them – including original packaging. Open bottles, used deodorants, Used/unsealed vegetables/fruits/dry fruits (not related to shipping damage) are NOT eligible for return.
 Three(3) Hours delivery policy
We will try our level best to deliver goods at users door step within three(3) hours but time may be extended on bad road/weather conditions, products unavailability. Orders placed on Saturday after 5pm will be delivered on Monday by 12.00 PM.  
Epickmart.com cashback/discounts
These terms and conditions relating to eligibility for Cashback shall be in addition to and not in substitution of or derogation to the terms and conditions governing the use/access of Marketplace.
  1. A user shall be entitled to cashback on a specific purchase/order as indicated at the time of checkout of the final order on the Marketplace.
  2. Cashback shall be available for orders which are cancelled. Any Cashback offered may be recovered by the store, without notice to the user, in such cases. Any Cashback offered for orders for which a refund claim is made, whether in part or in full, shall be adjusted to remove Cashback attributable to the extent of the order refunded. This condition shall apply strictly and notwithstanding the display of cashback on any specific item(s) listed on the Application as an item specific cashback.
  3. Cashback shall mean the grant of credit for the amount of eligible cashback in no event imply that the cashback shall be credited to a user’s bank account or card account or refunded in cash at any time.
  4. Cashback offers cannot be clubbed with any other offers and cannot be assigned/ transferred to any other person.
  5. The store reserves the right to, without liability or prejudice to any of its other rights, at any time, without previous notice and from time to time, withdraws / suspend / amend / cancel the Cashback offers, and the terms applicable thereto.
  6. Users shall not hold the store entities, or affiliates, their respective owner, employees, agents, responsible for or liable for, any actions, claims, demands, losses, damages, costs, charges and expenses which a user claims to have suffered, sustained or incurred, or claims to suffer, sustain or incur, by way of and/or on account of any purchase made through the Application, whether with or without Cashback.
  7. Cashback and discounts may not be applicable on all products.
  8. Discounts can be claimed by using coupon code directly on checkout page and which is limited to Rs 100 only.
  9. Some coupon codes may be given through special occasion/promotional purpose only which value will be limited to Rs 100 and not mentioned in the marketplace.
  10. Special coupons are restricted to once per user only and are not transferable
CODE: Fresh20
  1. 20% off on MRP applicable only on NIVEA body deodorizers range
  2. 1 user can purchase 1 piece only.
  3. Coupon code is available once per user only.
            CODE: FREEDOM5
  1. 5% Flat off for all customers on first purchase
  2. Offer is applicable only on minimum purchase of Rs 150/-
  3. Shipping is applicable as per norms.
  4. Coupon Expiry is 18th Aug
    CODE: RAIN100
    1. Rs 100 flat basket discount. 2. Minimum Purchase of Rs 700/- 3.Discounted billings are non returnable. 3. Shipping applicable as per policy. 4. Offer expiry 30/6/2017 5. Offer  Applicable on selected products and categories only
          Coupon CODE: EM70
  1. Rs 70 Flat off for all customers
  2. Offer is applicable only on minimum purchase of Rs 2000/-
  3. Shipping is not applicable.
  4. Not applicable on Snacks and Biscuits
  5. Coupon Expiry is 25th Sept
         Coupon CODE: EM50
  1. Rs 50 Flat off for all customers
  2. Offer is applicable only on minimum purchase of Rs 1200/-
  3. Shipping is not applicable.
  4. Not applicable on Snacks and Biscuits
  5. Coupon Expiry is 25th Sept
 T&C Free Trial pack
  • Actual cost of the package is Rs 60/-
  • Need minimum 6 hours to deliver free package
  • Shipping charge will be cancelled from our end during delivery

  • For online payments shipping charge Rs 49 will be refunded in emoney wallet.
  • Offer is applicable once per user only and subject to verification.
  • Quantity: One (1) package is allowed for one customer. Quantity ordered more than that will be subject to cancelled during billing.
  • Payments are as per stranded. User can use online or cash on delivery methods.
  • This is a  trial package from epickmart.com to check our service & quality
  • This product is non-returnable
  • T&C- This offer is applicable for new valid customers only.
  • Existing customers are not allowed to order this package and subject to cancelled automatically.
  • epickmart.com has the full right to change or cancel packages.
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